Frequently Asked Questions

What Do We Do?

Each day we publish the number of new lab-confirmed coronavirus cases in each local council in England here.

We also run a daily email service for each council in England. This service is chargeable at £2.50/month for daily emails from as many councils as you wish.

You can subscribe to our daily email service here.


How Much Does It Cost?

Each day we publish the number of new lab-confirmed infections in each local council in England here. You can access this data, which we update daily, freely.

Our daily email service is charged at £2.50/month for daily emails for as many council areas as you wish. You can unsubscribe at any time. To subscribe, please register here.


How Many Local Area Email Alerts Can I Sign Up To?

Members who subscribe to our email service can sign up for email alerts for as many local council areas as they wish at no additional charge.


Smartphone showing the Covid Messenger update for Hackney.

Where Does Your Data Come From?

All our data is sourced from official UK government statistics, published daily, and includes test data collated from PHE (Public Health England), PHW (Public Health Wales) and PHS (Public Health Scotland).

We monitor this data carefully and only use data we feel provides a representative insight to our subscribers.

A comprehensive guide on the data can be found here.


How Accurate is the Data?

All our data is sourced from official UK government statistics, published daily, and includes test data collated from PHE (Public Health England), PHW (Public Health Wales) and PHS (Public Health Scotland).

The data is the most accurate local-area data currently published in the UK.

Information about the data can be found here.


Why Don’t You Report The Number of Cases “Yesterday”?

In England, it typically takes 5 days for the majority of test results to be published by the UK government, although, at times, it can take more.

We clearly specify the date we are reporting cases for in the email you receive from us.

We monitor the data being published by the government on a daily basis. At times, a 5 day lag is not sufficient to ensure the majority of results have been reported and thus provide a representative insight into infections in local areas. When this happens, we adjust our lag accordingly. For example, during the summer months, when the virus spread was relatively low, 90%-95% of positive test results had been reported within 3 days. By September, this had increased considerably to 5 days, presumably owing to labs being busier and far more tests being undertaken.

You can learn more about the data we use here.


How Do I Change my Subscriptions

To change the local area email alerts you are signed up to, please click the unsubscribe button at the bottom of one of the emails you receive from us.

This will unsubscribe you from all the local area email alerts you receive from us.

Then go to our sign up page here and select the new areas you wish to receive alerts for.


How Do I Sign Up for the Daily Email Service?

You can sign up here.

Our daily email service is charged at £2.50/month for daily emails for as many council areas as you wish. You can unsubscribe at any time. To subscribe, please register here.


Which Counties in England Do You Offer This Service For?

This service is available for every district councils in every county of England:

Bedfordshire, Berkshire , Buckinghamshire, Cambridgeshire, Cheshire, Cornwall, County Durham, Cumbria, Derbyshire, Devon, Dorset, East Riding of Yorkshire, East Sussex, Essex, Gloucestershire, Greater Manchester, Hampshire, Herefordshire, Hertfordshire, Isle of Wight, Isles of Scilly, Kent, Lancashire, Leicestershire, Lincolnshire, London, Merseyside, Norfolk, North Yorkshire, Northamptonshire, Northumberland, Nottinghamshire, Oxfordshire, Rutland, Shropshire, Somerset, South Yorkshire, Staffordshire, Suffolk, Surrey, Tyne and Wear, Warwickshire, West Midlands, West Sussex, West Yorkshire, Wiltshire, Worcestershire.