Privacy

Our Privacy and Cookie Policy

This privacy notice sets out how we use personal data that we hold about you and gives information on how to exercise your legal rights.

Personal data can include:

* Your name
* Your email address
* Debit or credit card details, if you purchase advertising or other paid-for services with us
* Information about your devices, such as IP address
* How you browse our websites
* Details of products or services you register for or purchase  
* Information you provide to us as part of your advertisement with us

Who we are

‘Covid Messenger’ is a owned and operated by or on behalf of of ‘Park Property Developments Limited’.

In this notice ‘we’, ‘our’, ‘Covid Messenger’ means ‘Park Property Developments Limited’, which owns and operates this platform. 

What personal data we collect and why we collect it

If you register to receive email newsletters (email alerts), comment on an article/post, or enter a competition you will need to provide us with your full name and email address.

If you comment on our website you will also need to provide us with a commenting name.

If you subscribe to one of our paid-for subscriptions or are paying for advertising with us, in addition to your name and email address, you will also need to provide your billing address and payment card information.

When you sign up to a newsletter (email alert) or buy advertising or other service from us, we will need to process your details in order to supply the service to you. Payments are processed using the payment provider you select – either Paypal or Stripe – each of which has their own privacy policy governing how they use your data. Please refer to their privacy policies to learn more about how they use your data: www.paypal.com and www.stripe.com.

Our Email Service is delivered by Constant Contact. Your email address, name and the names of the councils you subscribe to are provided to Constant Contact. Constant Contact stores and uses this information to administer their services and also stores information about whether emails to you bounced, were opened etc. You can read more about Constant Contact and their use of your data here.

We collect data about our website’s visitors using technology such as cookies, device IDs, IP addresses and location data. If you would like to know more about our use of cookies please refer to the Cookie section on this page.

We can also access information from social media platforms such as when you ‘like’ our website, share content or follow us on social media platforms.

We may also collect information about third party products and services which you purchase after visiting our website. For example, when you use a voucher code or click on a link to an advertiser’s site. This is to ensure we are correctly paid commission which enables us to provide many of our services for free of charge.

We use Paypal and Stripe to process payments for our services. You can read their privacy policies here: Paypal, Stripe.

What do we use this data for?

  • ​Sending you the email alerts you have subscribed to.
  • Personalizing the email alerts that we send you.
  • Processing the adverts and classifieds you have paid us to publish.
  • Processing the payment for any paid-for services you have purchased.
  • Verifying your identity (for example when you return to the website and have already logged in).
  • Improving the design and style of the website.
  • Letting you know about products, services or offers if you have opted in to receiving such information.
  • Managing your subscriptions – for example, granting you access to email alert subscriptions and revoking email alert subscriptions.
  • Sending you administrative service messages about your subscriptions and the service we provide.
  • Responding to comments, queries or complaints you have submitted through our website and emails you have sent us.
  • Enabling you to share our content with others by email or on social media.
  • Running competitions and informing you if you have been successful.
  • Compiling customer reviews and conducting market research.
  • Personalising the advertising you see on the website so that it is more relevant to you.   
  • Ensuring that we are paid the correct commission by our advertising partners to support the provision of our services.
  • We also record information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to our website.
  • We may also gather anonymous “traffic data” that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer.
  • For more information on how we use your cookie data please see the Cookies section on this page.

The legal basis for this processing is your consent and our legitimate interests, namely the proper administration of our website and business.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

Contact forms and Email Enquiries

We retain data provided by you on our contact forms and in emails we receive from you for up to twelve months for customer service purposes.

How we may contact you

Subscribers to our Email Service are sent one email per council area they subscribe to, every day. Occasionally, this may be more frequent, including but not limited to if we need to issue an interim update for your council area. Occasionally it may be less frequent, including but not limited to owing to a temporary halt in source data publication or other data errors, omissions or delays.

From time to time we may contact you by email or push notification to give you service information, for example to inform you about service outages, to notify you that your subscription is coming to an end or has been cancelled, or your payment method has expired.

We may also send subscribers to our Email Service news about our events, subscription benefits or offers.

Occasionally we may ask you if you would like to participate in market research, or reply to you if you have contacted us or raised a complaint.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content.

Cookies

From time to time, we may use browser “cookies” features which help us learn which areas of our website are useful and which areas need improvement through programs including, but not limited to, Google Analytics. We may also use cookies from social media sites including, but not limited to, Facebook, Instagram, Pinterest, and Twitter.

The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

What Are Cookies?

A cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing.

Cookies make your experience of the internet smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that any advertisements that you see online are more relevant to you and your interests.

Cookies may be either “persistent” or “session” cookies. A persistent cookie remains valid until a set expiry date, unless deleted by the user while a session cookie will expire at the end of the user session – usually when the web browser is closed.

Our Use of Cookies

We use cookies for the following purposes:

  1. To identify you when you visit and navigate our website.
  2. To personalize the website for you based on your stored preferences.
  3. To help protect our website and the services we provide.
  4. To help us to display advertisements that will be relevant to you.
  5. To analyse the use and performance of our website and services.
  6. To store your preferences including in relation to the use of cookies.

Third Party Cookies

Our service providers, including but not limited to Google Analytics, Facebook, and Twitter, use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics uses cookies to gather information about website use. This information is used to create reports about the use of our website. You can find our more about Google’s privacy policy at: https://www.google.com/policies/privacy/.

How to Manage Your Cookie Settings

Most browsers allow you to change your settings to reject cookies and/or prevent automatic acceptance of cookies as well as enabling you to delete cookies. Information about blocking and deleting cookies in the mail web browsers can be found in the links below (links correct at time of publication):

Internet Explorer

Safari

Google Chrome

Firefox

Opera

Some features on our website may not work if you block cookies.

Sponsors and Advertisers

We may decide to accept sponsorship and advertisements on the website and/or in our email newsletters (alerts). Should this occur, you should assume said sponsors and advertisers will be given access to the impressions and click data on their marketing pieces.

The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

Who we share your data with

Advertisers and advertising networks sometimes require data to select and serve relevant advertisements to you and others. We may provide them with aggregate cookie information about our users with certain attributes. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.

Your name, email address and the names of the councils you subscribe to in our Email Services, are shared with third party organisations who have been contracted to provide services which require this information to provide their services. For example, to send you the emails you have signed up for. Their use of this data includes storing and processing the data. Our Email Services are provided by Constant Contact. You can read more about Constant Contact here.

We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.

We may also have to release information because of a legal requirement on us or pursuant to a court order.

We may transfer, sell or assign any of the information described in this Privacy Notice to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

We will keep your information only for as long as it is relevant for the purpose for which it was originally collected.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments.

For users that sign-up to one of our Email Services (email alerts) or purchase advertising or other services from us, we will retain your data for up to 12 months after your subscription ends in case there are any outstanding billing or other customer service issues.

What rights you have over your data

If you have registered for a an email newsletter (alert) with us, have an account on this site, have purchased any of our products or services, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To make a data request, please write to us at Covid Messenger, 7 – 9 The Avenue, Eastbourne, East Sussex, BN21 3YA or by emailing hello@covidmessenger.com.